Customer Service

Shipping & Delivery

Your order will be dispatched in 2 business days.  Typically orders ship on Monday, Wednesday, and Fridays.

Privacy & Security

All transactions on Element119.com are protected by 128-bit encryption, a TLS 1.2 connection and is authenticated using AES_128_GCM with a ECDHE_RSA key exchange mechanism.

Returns & Replacements

Due to the nature of our product and our commitment to always ship fresh, new product we do not accept returns. If you have a quality issue or your shipment was damaged, we require you to ship the remaining product back to us for inspection, then at our option we may replace or refund the shipment.

Ordering

Kit purchases are available online. Our PRO and GLASS System X lines require you to contact us for a quote, then an electronic invoice is sent to your email.

Payment, Pricing & Promotions

All prices are subject to change, without notice. We offer higher volume purchasers ( > $50,000 USD / year ) locked, negotiated pricing.

If you have any additional questions please visit our FAQ page, use our Contact page, or use the form below.

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